Refund policy

Here is your Shipping & Concierge Delivery policy, cleaned up in plain US English with your brand voice kept intact. I added a Refund and Return section since you asked for it, then included the shipping content you provided.

Refund and Return Policy

At Tanner George & Co., your satisfaction is part of the promise. If your garment does not meet our standard or yours, we are here to make it right.

Returns

We accept returns on eligible items within 14 days of delivery. To qualify, items must be unworn, unwashed, and in their original condition with all tags attached and the original packaging included. Items showing signs of wear, alteration, or damage cannot be accepted.

Non-Returnable Items

Custom and bespoke pieces from our "Chess" collection are made to your exact measurements and are final sale. Because these garments are tailored specifically for you, they cannot be returned or exchanged unless they arrive damaged or defective.

Exchanges

Need a different size or color? We are happy to help. Contact our Concierge Team to arrange an exchange, subject to availability.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 7 to 10 business days. Please note that original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at tannergeorgeco@gmail.com with your order number and a photo. We will resolve it promptly at no cost to you.

How to Start a Return

To begin a return or exchange, email our Concierge Team at tannergeorgeco@gmail.com with your order number and reason for return. We will guide you through the next steps.

Shipping & Concierge Delivery

At Tanner George & Co., we believe the delivery of your garment should be as precise and refined as the tailoring itself. We don't just ship packages; we manage the transit of your personal legacy.

The Concierge Standard

Every order from The House is handled with white-glove care. To protect the integrity of our textiles and the security of your investment, all shipments are carefully packaged in our signature protective cases.

Domestic Delivery (United States)

We offer tiered shipping options to suit your schedule:

  • Signature Concierge (14 Business Days): Our standard complimentary service for orders over $500.
  • Priority Move (10 to 12 Business Days): Expedited transit for the strategist on the move.
  • Tanner George Fitting Delivery: For our custom "Chess" collection clients, delivery timelines are set by the final fitting and hand-finishing process. Your dedicated concierge will provide real-time updates.

International Transit

Tanner George & Co. is a global aesthetics brand. We offer international delivery to over 50 countries. Please note that international clients are responsible for any local customs duties or taxes charged upon entry.

Tracking Your Strategy

Once your order has been dispatched from our atelier, you will receive a tracking dashboard via email. This allows you to follow your delivery's progress from our house to yours.

Security and Signatures

Due to the high value of our curated collections, all Tanner George & Co. deliveries require an adult signature upon arrival. We do not deliver to P.O. Boxes or unattended drop-off locations, so your "armor" never falls into the wrong hands.

Lost or Delayed Shipments

While we partner with only the most reliable couriers, logistics can occasionally face unforeseen hurdles. If your delivery is delayed, please contact our Concierge Team at tannergeorgeco@gmail.com for immediate help.

Last Updated: February 2026