Concierge Support
Contact The House
For private viewing appointments, custom measurements, or any question about your order, our concierge team is here to help.
Email Us
Call Us
Private Atelier
United States of America
By appointment only
Send a Message
Tell us how we can help. Our concierge team responds within 1 to 2 business days.
Address
Private Atelier
United States of America
By Appointment Only
Information
We're Open
Call us to book your private fitting or custom appointment.
Monday to Friday, 9am to 6pm EST
The Concierge Standard
Every Detail, Handled With Care
From your first measurement to your final fitting, our concierge team is here to guide you through every step. This is more than a purchase. It is a relationship built on dignity, precision, and trust.
Call the ConciergeConcierge Support
Frequently Asked Questions
How do I book a private fitting or appointment? +
Simply call our concierge team at (470) 377-2694 or send a message through the form above. We will arrange a private fitting or custom measurement appointment at a time that suits you.
Do you offer custom tailoring? +
Yes. Our custom tailored suits are cut to your exact measurements and finished by hand. Each custom suit also includes complimentary gold-thread embroidery of a Bible Scripture on the inner lapel.
How long does shipping take? +
Standard Signature Concierge delivery takes 14 business days and is complimentary on orders over $500. Priority Move shipping takes 10 to 12 business days. Custom suit timelines are set by the final fitting and hand-finishing process.
What is your return policy? +
We accept returns on eligible items within 14 days of delivery, provided they are unworn and in original condition with tags attached. Custom and bespoke pieces are made to order and are final sale unless they arrive damaged or defective.
Do you ship internationally? +
Yes, we ship to over 50 countries. Please note that international customers are responsible for any customs duties or taxes charged upon entry.
How quickly will I hear back? +
Our concierge team responds to all inquiries within 1 to 2 business days. For urgent matters, calling us directly at (470) 377-2694 is the fastest way to reach us.
